Penneshaw’s Troy Kirby has received a Values Award for Customer Service Excellence from his employer, SA Water, for going the extra mile during call-outs to Kangaroo Island customers.
Launched in 2009, SA Water’s Values Awards are seven accolades open to the corporation’s 1400 employees statewide.
Winning employees repeatedly show excellence in delivering the corporation’s core values, such as acting in the best interest of customers and the community, or putting safety above all else.
Troy, a Water Treatment and Network Operator, impressed the four-strong judging panel by consistently providing excellent customer service.
His supervisor, Scott Hutchins, said receiving a values award was not only significant for Troy, it was also important for Kangaroo Island.
“We’re fortunate to have SA Water staff available to respond to water related emergencies on the island on a 24/7 basis.
“Troy is dedicated to his community and is always the first to volunteer, even when he’s not on call,” Scott said.
“It’s second-nature for Troy to put himself in the customer’s shoes and consider how water issues could impact their wellbeing.
“If he sees someone in trouble, there’s no question he’ll stop to help out,” he said.
An example highlighted in Troy’s award nomination was when he uncovered a potential rainwater contamination issue on a customer’s property.
After helping a customer with the mains water at their home, Troy took the extra time to inspect the customer’s rainwater and septic tanks.
Upon discovering the hazard, he alerted the customer and explained how to have the leaky septic system fixed.
Troy has worked for SA Water for 20 years and has worked across networks and water treatment, continually developing his expertise across the business.
He spends a large amount of time operating the island’s Penneshaw Desalination Plant – a vital resource producing up to 300 kilolitres of fresh drinking water every day for Island residents and businesses.
“The water sector is a great industry to be a part of.
“There is so much variety and no two days are the same,” Troy said.
A keen volunteer for Dudley United Football Club, Troy said he was humbled to win a coveted SA Water Values Awards.
“I was surprised when I heard I had been nominated and I’m honoured to have received this award.
“Living in the tight-knit community of Kangaroo Island is a real privilege and I love to do my bit to help out,” Troy said.