KI resident warns others over automated internet provider service scam

Photo: Web
Photo: Web

A notable increase in automated phone calls to Kangaroo Island requesting internet users to turn to a select service provider have been identified as a scam.

According to one resident, a recent call acting as the National Broadband Network (NBN), informed that her current internet service would be "removed" because their service is now available on the Island.

She explained that the automated voice message encourages residents to "Press 1" to get connected to the 'said' internet deal.

Regional and community affairs SA Tim Saul said NBN Co. reminds people on KI and across Australia that it trades as a wholesaler and does not sell phone and internet services directly to the public.

"NBN will never make unsolicited phone calls asking for your personal information or request remote access to your computer.

"Our advice is never to share your financial information (i.e. bank, credit card or gift card details) or personal details with an unsolicited caller or door knockers trying to seek payment for an nbn service," Mr Saul said.

The company says, if in doubt, hang up and contact your retail service provider on their official customer service centre number to check if the call is legitimate.

"Do not use contact details supplied by the caller," he added.

According to Australian legislation, it is against the law for any internet service provider to remove any wireless or other connections.

The KI resident referred to the current call as "tricking" people into signing up for something they didn't necessarily want, and was keen to warn others.

NBN Co's top tips for protecting against scammers include:

  • Visit NBN Co's website at www.nbn.com.au/scamadvice for information on how to identify and avoid potential scammers or for advice if you suspect you have been scammed.
  • Remember NBN will never call and ask to access your computer or advise that you're going to be disconnected. NBN Co is a wholesaler, which means it does not sell phone or internet services directly to the public. People need to contact their preferred phone and internet provider in order to make the switch.
  • Never give an unsolicited caller remote access to your computer or devices via the installation of programs, such as Team Viewer.
  • NBN Co does not make automated calls, such as robocalls, to advise of disconnections to NBN or existing copper phone line services. Do not engage with these calls.
  • Do not share your financial information (i.e. bank, credit card or gift card details) or personal details with an unsolicited caller or door knockers trying to seek payment for an NBN service.
  • If in doubt, hang up and call your retail service provider on their official customer service centre number to check if the call is legitimate. Do not use contact details supplied by the caller.

Meanwhile, Australian Community Media (ACM), the parent company of The Islander, has detailed a number of scams currently doing the rounds, dedicated to informing people about fraudulent and dishonest activities.

Included in the lengthy list is:

NBN, Telstra and Amazon scams

  • Scammers are calling Australians and impersonating well-known businesses such as the NBN Co, Telstra and even Amazon, and requesting remote access to devices to steal your money and personal information.
  • They will tell you that your computer has been sending error messages or that it has a virus and may mention problems with your internet connection or phone line and say this has affected your computer's recent performance. They may claim that your broadband connection has been hacked.
  • The caller will request remote access to your computer to 'find out what the problem is'.
  • The scammer may try to talk you into buying unnecessary software or a service to 'fix' the computer, or they may ask you for your personal details and your bank or credit card details.